At Northamptonshire Handyman (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, contact us, or visit our website.
1. What Information We Collect We may collect the following personal data: Full name Contact details (phone number, email address, home address)Job details (property information, photos, materials requested)Payment and invoicing details Any correspondence related to your enquiry or service We collect this information when: You contact us via phone, email, or our website You request a quote or book a service You interact with us on social media or leave reviews
2. How We Use Your Information We use your data to: Respond to enquiries and provide quotes Schedule and deliver services Process payments and send invoices Communicate job updates and confirmations Keep internal records for accounting and tax purposes Improve our services and customer experience We will never sell, rent, or trade your information to third parties for marketing purposes.
3. Lawful Basis for Processing We process your data under one or more of the following lawful bases: Contract – to perform the service you have requested Consent – when you opt in to receive communications Legal obligation – for record-keeping and tax compliance Legitimate interest – to improve our services and customer relationships
4. Data Sharing We may share limited data with: Trusted subcontractors or service providers (e.g. electricians, suppliers) if required for the job Accountants, payment processors, or legal advisors for business purposes Authorities if legally required All parties we work with are required to treat your data securely and in accordance with data protection laws.
5. How We Store and Protect Your Data We store your data securely using appropriate technical and organisational measures, such as: Password-protected systems Secure cloud-based services Limited access to authorised personnel only We retain your data only for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. 6 years for accounting records).
6. Your Rights You have the right to: Access the personal data we hold about you Request correction of any incorrect or outdated data Request deletion of your data (unless we are legally required to retain it)Object to or restrict certain types of processing Withdraw consent at any time (where processing is based on consent)To exercise your rights, please contact us using the details below.
7. Cookies and Website Tracking If we use a website, it may use cookies to track visitor activity and improve functionality. You can adjust your browser settings to decline cookies.
8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately.
9. Contact Us If you have any questions about this policy or your data protection